Mitchell Smith
Opening Remarks
Simple Truth
Scion Brand Evolution
Carol Haney, Head of Research and Data Scion, Qualtrics
Keynote: Predicting Customer Experience


Spencer Jones
Opening Remarks – Scion Intelligence & Qualtrics
Dennis Snow, President, Snow & Associates, Inc.
Keynote: Delivering a World-Class Customer Experience – Lessons from the Mouse
Rob Bronstein, Eric Bronstein, Jay Pearlman and Avi Lewitte
Executive Remarks
Mitchell Smith
Scion Icon Awards
Rob Bronstein - Speaking Only
Executive Remarks